Privacy Statement

Last Updated: March 14, 2025

Introduction

EVOKNOW, Inc. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website, use our applications, or interact with our services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Statement.

Information We Collect

Personal Information

We may collect the following personal information:

Contact Information: Name, email address, phone number, and mailing address.
Account Information: Username, password, and account preferences.
Business Information: Company name, job title, and business contact details.
Payment Information: Credit card details, billing address, and transaction history.
Communication Data: Information provided in emails, feedback forms, or customer support interactions.

Automatically Collected Information

When you use our services, we may automatically collect:

Usage Data: Information about how you interact with our services, including pages visited, features used, and time spent.
Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies.

How We Use Your Information

We use your information for the following purposes:

To provide, maintain, and improve our services
To process transactions and manage your account
To communicate with you regarding updates, support, and promotional offers
To personalize your experience and deliver relevant content
To analyze usage patterns and optimize performance
To protect against fraud, unauthorized transactions, and other illegal activities
To comply with legal obligations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Performance of a contract when we provide services you have requested
Legitimate interests in operating and improving our business
Compliance with legal obligations
Your consent, where specifically requested

We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer support.
Business Partners: Trusted partners with whom we collaborate to offer joint services or promotions.
Legal Requirements: When required by law, court order, or governmental regulation.
Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information in certain circumstances.
Restriction: Request restriction of processing of your personal information.
Portability: Request transfer of your personal information to another service provider.
Objection: Object to processing of your personal information.
Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

International Data Transfers

We may transfer, store, and process your information in countries other than your own. Where we transfer your personal information to countries outside your jurisdiction, we will ensure that appropriate safeguards are in place to protect your information.

AI Technology and Data Processing

We acknowledge that artificial intelligence (AI) systems, including web crawlers, search engines, and large language models, may access and process publicly available content on our website. This processing may include:

Indexing our website content for search engines
Training AI models using public-facing text and images
Analyzing site structure and content for various AI applications
Using our content to generate responses in AI-powered tools and services

We do not restrict legitimate AI systems from accessing our publicly available content in accordance with our robots.txt file and other standard technical protocols. However, we expect all AI providers to respect copyright laws, attribution standards, and to process our content in a manner consistent with industry best practices.

Please note that this permission for AI systems to process our public content does not extend to:

Scraping or accessing password-protected or restricted areas of our site
Using our content in ways that misrepresent our brand, products, or services
Extracting personal information of our users or customers
Any processing that violates applicable laws or regulations

Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Statement on our website with a new effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us at:

EVOKNOW, Inc.
privacy@evoknow.com

Additional Information for Specific Jurisdictions

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. For more information about these rights and how to exercise them, please refer to our "California Privacy Rights" section on our website.

European Economic Area, United Kingdom, and Switzerland Residents

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR) or similar legislation. For more information about how we comply with these regulations, please refer to our "GDPR Compliance" section on our website.

Table of Contents